I then had to follow up again on April 12,2016 due to lack of response. "It would be very helpful if you are able to mail me the physical card." We can ship the physical card out to you so that you are able to redeem the card in stores." However, we have taken steps to rectify the situation. Unfortunately, we were not made aware until after the change had taken place. "David, We are aware of the policy change. It took two months of back and forth discussions with representatives of Lowe's at their 800 number, by email and with numerous layers of management within my local store to determine that this policy change had occurred.Īfter determining this, I followed up with GCR by email on March 19 asking about the physical gift card to which I received the following response on March 28th: In February 2016, Lowe's made a policy change that required all Merchandise cards to only be usable within the brick and mortar stores going forward and required the physical gift card be used. This balance was last confirmed by Lowes in May 2016. I placed an online order at on Jan 16,2016 that left a remaining balance on the card of $138.21. I purchased a $202.23 Lowes gift card from (GCR) on December 11,2015. I have no affiliation with any gift card company and as such my review is based on my honest experiences and observations. I suspect they won't be in business very long and you do not want to be left holding the bag. For comparison, the best is Cardpool, who rarely makes errors and when it does quickly gives refunds. This is the worst gift card company I have dealt with. They have no money to pay back bad gift cards to customers and either don't ever give refunds or take months and months. I cannot prove this, but it seems obvious this very small company has big financial problems with very little stock for sale. When I called to somebody named "Benjamin", I was told it would be quickly rectified. When it arrived, it had a ZERO balance instead of the supposed $100 balance. I personally ordered a card from them in early May. They have an "F" better Business rating because of no response to hundreds of complaints.
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